As our service has been created to offer you the guidance and help that you need, our customers always come first and we rely on feedback in order to improve our service to match your requirements and expectations.
This is a sample of some of that feedback.
| How would you rate our site? | Was our site easy to use? | Was your question answered? | Would you say our site is useful? | Any other comments or suggestions for improvements to our site? |
|---|---|---|---|---|
| yes it is very easy to use | yes ! | very useful ! | none, it is nice to know that when you have a problem, there is always somebody to gibe you a good answer ! Thanks ever so much ! | |
| Yes | Yes | Yes | Excellent service especially for a small query such as we had | |
| - | exceedingly easy | yes - in language a layman could easily understand | Very. | None |
| - | Very Easy. | Yes | Very Useful :) | none thank you for your help. |
| - | very | yes thank you | yes very | no |
| yes | yes very promptly | very useful indeed | no suggestions, an excellent service thank you | |
| Yes, very | Yes | Yes | The email I received from the lady that contacted me (Ms Cassandra Anne) was incredibly helpful and I am very grateful for the advice. | |
| Yes, very easy | Yes, thank you | Very | I got what I was looking for and it was very easy | |
| Extremely | Yes perfectly | Very, very useful | - | |
| - | yes it was thank you very much for all your help | yes indead they were | yes defanaitley | not at all |
| - | very easy and good | yes thank you | very | no comments as such |
| - | yes | yes to the best of my knowledge | yes certainly | not at all |
| yes - very | yes | yes-very, backed up my intial thoughts and gave me confidence in proceeding. | - | |
| - | yes it was | yes | yes it was | no |
| yes im not that great with computers but found your site easy to use. | yes ive asked advice on your site a few times and always recieved a helpful answer , | yes excellent site very useful | no need for improvement your site is excellent and very helpful , would use again thanks so much for advice l have recieved , | |
| i found your site very easy to use knowing i am over 70 and not 100% internet | yes | yes | not at this time | |
| yes, very easy | yes. I got excellent advice and help from Barvisha who rang me within minutes of posting the email. | so far, yes | not yet, as early days. | |
| Yes it is very easy to use. | Eventhough I would have preferred a different answer, yes my question was answered. | Yes it is comforting to know that you will have a response from an expert in a very short time. | I am happy with it as it is and thank you so much. | |
| very easy | yesv | very much | keep it up | |
| - | Your site was very easy to use | Yes thank you and an appointment has been made with a solicitor | Very helpfull | Great site fast response and very helpful advice |
| Very easy to use. Good to know that something like this is available. | Yes. | Yes. Very useful. | No. | |
| Very. | Yes in good detail. | Very. | None. | |
| yes your site was easy to use, | yes very well thank you, | yes I would say your site is very useful, | I would just like to say thank you very much indeed, you have eased my mind a great deal THANK YOU | |
| - | Very easy to use | yes | very useful | Cannot suggest any improvement. None needed. Found site to be very easy to use and response was very quick. Thank you |
| - | very | yes very well | very much so, especially the list of different sites for different needs | - |
| - | Yes, very easy. | Yes, adequately and with compassion. | Yes. | - |
| yes | you promtly phoned me and was very helpful | Yes | At the moment your site seems to be very efficient, and easy to use | |
| - | yes very easy to use | yes | yes your site is very useful | - |
| - | YES. | YES | VERY USEFUL | No improvements needed for this site, My problem was helped very much. |
| - | Very easy. | Yes, Quickly. | Very useful | Please dont stop being there. |
| - | Very easy | Yes it was | Extremely useful | No the site is fine it is easy to use and a quick response as stated I know where we stand now |
| superb site. quick and easy to use. your timely response has saved me numerous phone calls and time. many thanks. | yes. clearly and succinctly. | definitely. wish i new of it before. | no thanks | |
| very easy | Yes | Yes | No | |
| Yes I was very impressed with the usability | Absolutely, the more specific your question the more relevant the answer | Excellent, the format is simple and straightforward. | - | |
| Yes | Yes (although not the answer I wanted!!!) | Very useful | - | |
| very easy | yes thank you | definitely | On the 'are you willing to pay' section there could do with another option e.g. if further action is required i would consider it, or something in the middle. | |
| Yes very easy. | Yes, exactly what I needed to know. | Yes, very useful. I will be back again if I have any more questions. | Have the name of the person who sent the mail written at the bottom. | |
| very easy to use | My question was answered within the same day | I would say your site is very useful and would recommend to friends and family | - | |
| very. | yes | yes | i thought your site was useful and prompt. thank you. | |
| Yes the site was very easy to use - especially compared to other (so called free but wanted an up-front monetary commitment) sites that I looked at. | Yes 100% (short answer that didn't need elaboration). | Yes - very useful. | You answered my question quickly and clearly. Much appreciated. | |
| Yes | Yes | Yes and easy to use. | You gave a very quick and succinct answer that was just what I wanted to know. You also kindly answered a very short follow-up. I am so grateful and would recommend anyone to your site. Thank you. The only improvement might be what, I think, was suggeted by another - that the choices to one of your questions re 'would you require a solicitor' could include 'might do'. | |
| Yes | Yes | Yes | Simple and easy to use, quick response. | |
| YES | YES | VERY USEFUL | IT IS EASY TO USE AND THANK YOU FOR THE ADVISE. | |
| Yes, very straightforward. | Yes, quickly and clearly. | Definitely. I had a question that seemed to need a simple answer but couldn't find out without spending a lot of time reading websites. At this distressing time of bereavement I couldn't face that! To be able to get a simple answer has saved me a lot of time and helped me to avoid the unneccessary costs of paying for a solicitors time. | - | |
| Very easy. Clear and simple. | Yes. Again a clear answer. Very helpful. | Definitely. | Keep up the good work! | |
| yes | no but being put in the right direction | very much so | no thankyou for your help | |
| - | An excellent resource very easy to use | Clear and succint. | Extremely | Not at present |
| very easy to use | question was answered over the telephone. | i would use this site again for any legal questions and help i may need | cary on as you are | |
| - | Yes, very easy | Yes it was | Yes, very useful | I have nothing but praisew for the way in which my question was answered and answered fully. |
| very easy to use | yes | very useful | The site is sufficient and an excellent tool for people like me who required a quick answer to a difficult situation | |
| - | Yes, it is certainly user-friendly. | Yes, in as much detail as possible. | Definitely. It is set up helpfully to navigate as easily as possible. | - |
| Very straightforward. | yes, promptly and efficiently. | Very much so. | - | |
| yes very easy | very pleased with the way my question was delt with | found it very useful thank you | - | |
| Very easy to use. | Yes, thank you. | I would say it is useful. It give people like myself with a very limited income advice and assistance, you have answered my question and given me guidance on how to follow things through. | - | |
| Simple to use, top marks, not at all scary or complicated. | Yes, was answered in a way i could understand, very impressed | Very, already recommended you to a friend who needs advice. | Cant think of any as my experience with this site i could not fault, was efficient, easy to use and they dont keep you waiting around for days for a reply, thanks so much ;@)) | |
| Yes | Yes thank you so much. I feel a little less scared now. | Yes | no | |
| - | VERY THANKS | YES AND FITTED IN WITH WHAT WE LATER INVESTIGATED USING GOOGLE SEARCH INTO HUMAN RIGHTS AND DISCRIMINATION LAWS. | YES | Suggest reviewing fonts on the site when using this feedback form. |
| yes | yes | yes | I was very pleased to have my question answered so quickly. I will definately recommend you to my friends. I would suggest however that on this feedback page, you have the above wording in a different colour as it is difficult to read the following dark words on a dark background. :-How did you out find about our site? 1)Rate our site Zero stars is poor, five stars is excellent 2) Was our site easy to use? | |
| Very easy | Yes very well. | Yes, very helpful indeed. | Not at the moment. | |
| yes your site is very easy to use | thank you very much for your useful advice to my question | very useful | as i receied answer to my question in 24 hrs,i will say you are the best and doing a wonderful job.Iwill always come back to you if i need any advice,bestof luck | |
| very easy | yes it was,extremmely helpful advice given.many thanks | very | none what so ever.you doing a fantastic job. | |
| - | Yes, very | Yes, thankyou | Yes, indeed | No |
| - | - | Yes | Yes | Your prompt reply is appreciated. |
| Very easy to navigate through, extremely well laid out. | Brilliantly and professionally. | 100% useful. | No I think you are doing a very good and important job by helping people, excellent very pleased. | |
| yes | yes | yes | - | |
| Yes | Yes | I found your site very useful as I had tried to make an appointment with a solicitor to ask this question but i was told I had to wait nearly two weeks and your answer was very quick and took a lot of stress away from my wife and family when we were in trouble. Thank you | Cannot think of any. | |
| yes very easy | yes | definately | keep up the good work | |
| yes | yes | yes | No,the simplicity of the site was refreshing.The reply i needed was answered simply and quickly.Thank you. | |
| yes it was really easy, | yes i got to find out what i had to do next | yes really useful | no i think its fine the way it is | |
| Yes! | Yes! | Very much! | No! simple and not intimidating. Thank you. | |
| yes very easy | yes my question was answered adiqatly | yes it put my mind at rest very usefull | may be answer questions a little more fully. | |
| very | yes | i would say your site is the best thing i have seen in ages.Keep up the good work and thank you very much | you guys are already doing a superb job.. | |
| Yes | Yes | Yes | No | |
| Couldn't have been any easier | In less than 20 minutes! | I can't stress how useful it is. Glad i found out about it and your other affiliates | not currently | |
| yes very,and i'm very much a beginner using a PC. | Yes thank you,just the tonic needed for somone feeling s0 low. | very 100%. | not really. | |
| excellent site and very good to know that its free as im really struggling to pay for everything since my x husband has moved out, thank you very much claire (single mum left in dept by x husband) | yes it was answeared and very quick | very useful and hope to use it again | no suggestions at the minute again thank you | |
| yes | yes thank you | yes | no | |
| Yes very easy to use. | My question was answered promptly and to my satisfaction. Thank you. | Yes I would say your site is extremely useful especially to someone like myself who knows nothing about the rights and wrongs of Insurance companies and had I not had your advice I might never have taken the matter further. I also think it is wonderful that you give advice free of charge and so quickly. I will most certainly recommend your site to my friends. | No, I cannot suggest any improvement you could make to your site. | |
| yes | yes | yes | no | |
| Yes | Yes | Very | Nope | |
| Yes. | Yes, and response was swift and informative. Many thanks. | Yes. | As above. | |
| - | yes it was. | yes | no | |
| Yes | Yes | Yes | No | |
| Very easy to use | Yes | Yes | No | |
| Very easy to use | Yes it gave the information i needed | Very useful | No | |
| Yes it was. | yes it was. | Yes, very useful. | My question was answered fully so I am happy. I used it at the weekend and my question was answered within hours of you opening Monday morning. | |
| The site was very easy to use | Yes my question was answered | yes | - | |
| Yes | Yes | Yes | No | |
| Yes | yes | yes | No ...more user friendly than one other that UI've tyried | |
| Very easy and straightforward to use thank you! | Yes almost as soon as you opened after i posted my question very late at night | More than useful! Its really helped me! | No the site has been perfect for me and my needs when I couldnt get any answers from anywhere else so thanks such alot I will be recomendin you in the future! | |
| This site is very easy to use. | It was answered and I now have all the information I need as I was totally stuck. | Thank you so much for your help, it was so easy to use and am so grateful for the advise. I went on another site and it was meant to be free but to get your answer you had to pay, what a con, but this site was true to its word, Thank you lots | The website is fantastic, im going to save it in my favourites :) | |
| yes, very | yes | yes it is very useful, i would use it again | - | |
| YES | YES | YES | NO | |
| yes thanks | yes thank you | yes | no | |
| Very | Yes | Yes | No | |
| yes | yes and very professionally. I am very grateful for the advice. | very. sometimes problems arise (like mine!)and not knowing what to do, the advice I was given helped. | no | |
| Yes - very easy. | Yes | Yes - sometimes its just confirmation that you are taking the right path. | I would recommend your site for "first point" advice. Obviously you may need further in-depth information, but this is an excellent tool. | |
| Very easy to use. | Yes - Thanks! | Very helpful, brilliant that it is a free solution to my worries! | More advertising - I had never heard of you before! | |
| - | yes | very much so | no | |
| yes | yes | very | none | |
| Yes | Yes | very useful indeed | keep up the good work | |
| Yes. | Yes. | Very. | No. Very good easy to use site. I will take further action now thanks to the advice given to me. | |
| Yes really easy. | Yes it was thanks. | Yes very useful, thank you. | - | |
| yes | yes | yes | - | |
| yes first class site | i know what to do now thanks | very useful and was i not an oap on pension credit would be most prepared to pay. | very good site | |
| Yes | Yes | Very useful | No | |
| yes it was very easy to use | yes my question was answered without the need of a solicitor and it was nice to find a website that gave information which was very helpful for free | very useful and helpful | no the site is great | |
| yes it was very easy to use . | yes | yes very | does not need improving / | |
| Yes | Yes | Yes | No | |
| extremely | very well | absolutely | - | |
| - | YesVery | Very | I am very pleased my simple question could be answered without having to pay a fee, I appreciate that if it were a more serious question and needed a folow up then a fee would have to be charged. | |
| yes | yes | yes | no | |
| yes | yes | yes | no | |
| very simple and straight forward to use | it was but dont know if it applies here in scotland | brillaint helped ease our minds as the question was difficult | - | |
| yes,very | yes | yes, very | - | |
| yes, very easy to use | yes. the answer was very much appreciated, its good to know there is free advice out there online, | i tried another site first and there was a fee of between £11 and £48 depending on how quickly you wanted your answer, so once again, thankyou | no, just keep up the good work. | |
| Very easy to navigate, fast opening pages, excellent for novice users | entirely, thank you | I would not hesitate to use the site again and to recommend it to anyone with a (not very serious) legal query. | Having used the site one time only I am unable to expand further on this occasion. However, should the need arise to ask another question, I may be able make suggestions for improvement which at the moment I find unnecessary. | |
| Yes very easy. | Yes. | Yes very useful. | This is a wonderful service, I got a reply within the hour and free too! | |
| yes, it was very easy to use | yes, thankyou very much. | yes, very useful | I was very pleased with the quick response, i can't think of anything to improve the site. | |
| Very easy to use | yes it was and will be very useful | very useful | none | |
| yes | yes | yes | no | |
| yes | finally yes | yes definitely. | Maybe you should be honest and say that you will answer questions within 2 days and not straight away. | |
| Yes | Yes Thank You | Very | None at present | |
| Yes | Yes | Yes | No | |
| yes | yes | yes | no | |
| very | yes | very useful | no just great to get a quick honest answer | |
| Yes | Yes, thank you very much! | Very useful | Everything is perfect and the best is its free and proffesional | |
| yes | yes | yes | no ifound it ideal and would reccomend to others | |
| yes | yes | yes | no | |
| Yes | Absolutely-very clearly explained .A delight to talk to. | Extremely | Not really -my query was answered & very swift response. | |
| yes very comprehensive | yes | very | seems pretty well rounded to me | |
| yes very easy | yes | very useful | no, its good as it is :) | |
| yes it was thanks | yes thanks you | super advice from an solicitor | just keep up the good work | |
| yes | advised | yes | no | |
| Yes | Yes - thank you. | Yes | - | |
| Yes | yes | yes | No | |
| Yes quite simple | yes promptly over the weekend | Most certainly | - | |
| yes | no | yes if everyone follows up | - | |
| yes | yes | yes | no | |
| - | Yes you confirmed what I thought was the right approach | Very much so it points people in the right direction | Only that someone will respond within 60mins and it took 24hrs | |
| yes | yes | yes | none | |
| very | yes | yes | no very good | |
| Yes | Yes | Yes | No | |
| Yes, extremely. | Yes, The matter had been causing me a great deal of concern and I received a very reassuring and helpful response. | Very | My first e-mail to you was not received - whether this was a problem at my end or with your site I cannot tell but it may be worth a check in case you are 'losing' prospective clients? | |
| Very easy to use | Yes! very quickly and exact. | Yes very useful | I would like to say thank you for getting back to me so quick with answers to questions asked. You've been a great help | |
| the site was that easy i did not have any problem using it | clear and removed any doubts Ihad | certainly without doubt | no if all sites was as good as this. the Internet would cease to be an headache | |
| Yes | Yes thank you | Yes very | No happy with it | |
| yes | yes, simply and presisly,l took your advice | yes | no | |
| - | yes | very much so being completey neutral you can depend on good straight forawrd answers to legal concerns | I dont think that the find a solicitor through inserting your post code actually works as I had no success | |
| Yes | Yes partly, but I would have liked a bit more detail | Yes | - | |
| Yes,very. | Yes it was thankyou. | Yes. | - | |
| Yes | Yes | Yes | - | |
| Easy to use and to navigate through. | Yes. | Yes. | This site is great for no obligation, impartial and honest legal advice. And its free! | |
| The site timed out too quickly! | Yes. -Hopefully correctly. | Yes | See 2 above. | |
| yes | yes | yes | - | |
| Very easy and straight forward. Eas helpfuly to navigate around site. | the question was answerd and was clear, with helpful advise, other web site's to look at and professional. | very useful. I've only used it once and got a great answer from the in house team. Although I do feel my answer might be different if you asked a complex question. | good service, will recommend and use again. Loved the fact that they gave hyper links to other wen sites that would be of help. | |
| Yes very easy as i'm not great with technology | Yes, I know I still need to consult a solicitor but have been delayed so this put my mind at ease for now | Yes | - | |
| Very easy | Yes...I was contacted by phone. Very good response. | Yes | No suggestions....I was very impressed. Very friendly with constructive advice and helpful information. | |
| yes | yes | yes | - | |
| The site is very easy to use. | Yes, my question was answered and there was no legal jargon either. Brilliant! | This site is very useful and I'll be letting people know about it. | My question was very specific due to my circumstances and the response I got just as specific. An excellent website! | |
| Yes | Yes | Yes | No | |
| Amazingly easy, fast and efficient | yes | yes....totally brilliant! | none | |
| yes | yes | very useful | to me it seems ideal for me to get answers to what i need to know, thanks again | |
| Yes | In the main, yes | Yes | - | |
| Yes, I had no trouble with the enquiry and it was really good to have such a quick response from yourselves. | Yes. We are now aware of what must be done. | Most definitely and I will certainly use you again. Thanks. | No, not really. As you stated this is a new site, so the more it is used the better it will become. Different issues will arise and that will be beneficial for the site. I will recommend you to any of my friends when needed. | |
| yes | almost all | yes | no | |
| yes | yes, thank you | yes | no | |
| The site was extremely easy to use | The answer to my question was prompt, to the point and extremely helpful | The site is extremely useful and dispenses with worry about looking for advice for legal problems. | None, other than keep doing what you're doing, it's appreciated. | |
| yes very easy | it was answered yes, though it was to late really as i needed a response before 9am but i still appreciate what you done for me | very usefull | open before 9 lol, no in all seriousness i found it a great help | |
| very easy | it was indeed answered | I would say the site was very useful to anybody who needs advise before visiting a solicitors office. | no | |
| Simplicity itself | Yes | Very | Not at this time, but good to know your there. | |
| Yes | Yes | Very | No | |
| yes | yes | very | no it good | |
| Yes | Yes | Yes | Wouldn't hestitate to recommend the website | |
| Very easy to use. Thanks | No. But had contact by email informing me that someone will contact me. Also a telephone number was made available for telephone consultation. But i'm first waiting to see if i'll be contacted as advised. | Extremely useful; and could become groundbreaking if it is made to work effectively and efficiently for service users; plus, of course if it is marketed effectively. Contact me should you need a good marketing consultant for this:lagbrown@msn.com | Colours are now known to be very important subliminally in people's response in respect to being attracted to things including a websites. Red,blue,pink,white...are said to be best choices. Use of video to put across your range and quality of service is also key these days. Hope that helps. Wishing your service every success. | |
| yes very | yes | yes | - | |
| Yes | Yes | Very | - | |
| very easy to use | yes straight forward answer much appreciated | extremely so | none you are doing great as it is | |
| Yes very | Yes within about 15 mins | I would | - | |
| Very easy to use and visitor friendly | Yes | Very helpful in answering a question which could lead to useing a solicitor in the future as which i believe i will. | i think it would be appropriate to suggest a donation to charity but i wont require a nudge as £10 is going to Children in Need for your reply.Well done and thankyou | |
| Yes | In a way. I was referring to my state pension. I do have an ex-forces pension. | Yes | No | |
| Yes. | Yes, I was adviced with some useful information | Yes. | Just to say this is a very useful website, I found this website, or was sent to me via email just at a time when I needed some legal advice. It is aslo a convienent way for people to get in touch with a solicitor, and save them a lot of time. GREAT IDEA | |
| Yes | Yes, to a point | Yes | - | |
| YES | YES | YES | NO | |
| very easy to use | yes it was. | extemely useful | I think you site is brilliant. Now I feel confident to go ahead and fight for residence of my children. | |
| yes down to earth no stupid questions, and down to earth answers that made my day | answered in full now i know where to go and find answers | i have tried other sites and every one wants funds to support answers but sometimes there answers are not truefull hence i tried you | non if you can tell people the right things they want to know how can you get better.You have made my day THANK YOU | |
| VERY EASY | YES IT WAS THANK YOU! | VERY USEFUL | NON THAT I CAN THINK OF,A VERY GOOD INITIAL SERVICE BEFORE ENGAING LEGAL HELP. AGAIN MANY THANKS FOR THE ADVICE. | |
| yes | yes | yes | no | |
| Yes | Yes - in fact it mentioned an aspect relating to the query that I hadn't considered. Helpful. | Yes. | The blue & black colourway isn't very attractive! Otherwise, very pleased with your advice and help. | |
| Very easy | Yes. | It's very useful, in fact its like having answers at your disposal. | No, am very pleased with the site and the experience i've had. Thank you. I would definitely recommend this site and use it in future. | |
| Yes. Very easy. | Yes. | Yes | - | |
| very easy | yes fully thank you | - | - | |
| Yes | Yes | yes, very. | - | |
| very much | yes | very | keep up the good work | |
| Yes | Yes | Yes | No | |
| yes very | yes completely | yes, as initial free legal advice is difficult to find | that maybe links to letter templates could also be supplied | |
| yes very easy and fast | yes and i was offered future help if i need it | yes useful for people who are nt sure if they need to see a solicitor | - | |
| Yes, straightforward. | Yes, very clearly | Yes | No problems found, so no suggestions needed. | |
| Excellent. | Yes. | Most | Need to think.... | |
| Yes,I found it easy & informative. | Yes,question was answered in the time stated. | Yes,I would say the site is very useful. | No,only that I hope that this site continues to run. | |
| fantastic! very very helpful !! and simple to use | YES! and very well also! | without a doubt, a fantastic website | None this site is very very well done | |
| yes | yes | yes | Only Thank you for your help | |
| yes very easy. thank you. | - | very useful. | none .thankyou for your help. | |
| Yes | Yes | Yes | No | |
| Yes very easy | Yes | Yes the site was very useful | No I think you have it right | |
| Yes very | Yes | Yes definatly | Excellent & quick response | |
| Very easy. | Yes thank you. | Very useful. | None. | |
| I found this site really easy and freindly to use. | My question was answered clearly and easily understood | Definitely | Not off hand | |
| Yes | Yes | Yes | No | |
| Yes | Yes, thank you | Very much so | Not at this point | |
| yes | it was in a way but unfortunately i cant reqest the builders to remove the scaffolding as they are still using it even after it being there for four weeks already | yes very useful and conveneient | no i think the response was quick | |
| - | Yes | Ok so far | No | |
| Very easy to navigate | Yes | Very useful | Answered my question with a very quick reply, works well, | |
| VERY | YES, thank you - within 10mins | VERY | NO - it worked for me | |
| yes | yes thank you. | Very useful | Not at the moment | |
| Yes very simple format and easy to use. | Yes | Yes very useful | No I think your site offers excellent first point of contact for anyone seeking advice without having to pay a fee to speak with a solicitor | |
| yes very easy and very imformative the answer you give me was very encorageing | yes | this site i found to be the best i have seen | the site is simpal to use very user friendly would use your service again | |
| Yes, very | Yes | Yes, speedy response too | No | |
| Yes it was, i had no problems at all. Everything is laid out nicely. | Yes. | 100% yes! | Other thank 'thank you' no, i have no further comment. | |
| yes. | yes. | yes, very. | No thank you. I was very pleased that you got back in touch with me as i have been to other sites before and never got any feed back at all. If i need help again i will use your site every time and i will also let my work friends know how good your site is. Thank you very much and have a great day. :o) | |
| Yes | yes, fantastic! | very useful | - | |
| - | yes, thank you | very much so. | Not at the moment. | |
| Yes | Pretty much | yes | New to using the internet only got it on my phone. But you have helped me .thnx | |
| yes | yes | yes | - | |
| site was very easy to navigate | Yes I received a very prompt answer | Extremely useful site. I received free legal advice within 30 minutes and was able to determine whether I needed to appoint further legal services. | No improvements needed! Great site - thank you | |
| Yes | Yes | Yes | No | |
| Yes, no clutter and easy to use. | Yes, confirmed what was at the time only I view I had. | Yes, clear and concise answer quickly received. | When an answer seems positive, and the context appropriate perhaps you could suggest/inquire if the user would consider a "no win no fee solicitor" to persue a case in small claims court. I'm happy to discuss further if helpful. | |
| Yes, very easy | Yes. | Very useful | Not at the moment. | |
| yes it was quite easy | yes it was answered and explained very well | yes it was very usefull to me, it helped me alot | noy relly, thank you for your help. | |
| yes your site is easy to use | yes i am very glad and thankful for answering my question within 24 hrs and will recommend your company in future many thanks | very useful | no comments at the moment | |
| Yes | Yes and very effectively | Very | None | |
| yes. | put me in touch with someone who can. | yes | I was very happy with the response | |
| yes | yes and very quick. | It is useful. | not really. | |
| Very straightforward. | Simply and precisely. | Very. | Great idea, well executed. | |
| Very | Yes - very quickly and efficiently. | Yes | Advise that emails may appear in junk folder. | |
| extremely easy to use. | My question was answered. | The site was extremely useful. | no | |
| This is amazing! Very easy to use. | Yes, as much as it could be. | Definitely. It is so good to be able to access correct information on a free basis. | Just keep up the good work. | |
| Very easy | Yes | Very | No | |
| YES REALLY EASY TO USE. | YES | YES. | NO | |
| YES. | YES. | YES | NOTHING IN PARTICULAR | |
| Yes,very clear | Yes | Yes | - | |
| Yes | Yes | Yes, definitely. Many thanks. :) | No thankyou. | |
| yes | yes | yes | no | |
| yes very easy | yes | yes | no | |
| Very easy and the reply was quick and easy to understand, simple,but straight to the point | It was, | Very useful. | None at all, the site does exactly as it says. Thank you very much. | |
| yes good advise | Yes | yes | - | |
| yes | yes | yes | no..it all worked perfectly well for me | |
| yes | yes | very helpful as my problem was out of working hours | - | |
| The site was very easy to use. No fussy graphics. The text box to enter the question was prominent and easy to fill in. | My question was answer promptly and gave the answer I wanted. | Very | The site is very easy to use and very clear. Do not mess it up with fancy graphics and fonts. | |
| Yes the site was easy to find and very simple and straightforward to use. | Yes my question was answered very thoroughly. | Yes the site was very useful to me and the advice reassured me of my rights/liability. | The site is simple to use and I received a prompt response that was very useful. I have no hesitation in recommending it to others with a legal question particularly if you are unsure whether you need legal representation . | |
| Very easy | Yes | Very useful! | None at all. | |
| yes | yes | definitely | This is a very useful online web-site for people requiring a fast answer to legal questions. | |
| yes, very. | Yes, and very promptly. | Very much so. | Not really, it seems quite user friendly and straightforward as it is. | |
| Yes | Yes | Yes | No | |
| very easy to use | it was yes and quickly | very helpful | no improvements it was really good thank you | |
| Yes very simple and user friendly | Yes it was, thank you. I cannot afford a solicitor so your advice was good and sound and pointed me in the right direction. | Yes very useful for my query | No but I can guarantee to use you again if I need advice & I will also recommend it to friends | |
| Yes, very easy to navigate and understand, good use of the KISS idea! | Yes, within 24 hours, very impressed! | Yes, helped me understand my problem with the advice from a professional, for FREE! | No not really, keep up the good work! | |
| Very easy to use | Yes perfectly | Yes very | This is the second time I have used this site and the advice given has helped financially and from the peace of mind aspect. All credit to you!! | |
| yes | yes | very useful | - | |
| Really easy, I just typed in my question and received a responce. | Yes, my question was answered. | Yes this site is very useful. | No easy to use and responce was easy to understand. Thanks! | |
| yes | yes | yes, very. | No improvements, the advice you gave was just what I needed to know and has really helped me with a very difficult situation and has really helped put my mind at rest of where legally I stand. This help I needed I could not get over the xmas period due to solicitors being shut so your web site and help was invaluable to me. Thank you so very much. | |
| yes | yes | yes | excellent service | |
| - | - | - | - | |
| Very user friendly. | Yes. | Very useful thank you. | As a senior citizen I found the website to be very straightforward and friendly. | |
| yes, very | Yes | Very, as a first point of contact. | - | |
| Very easy | Yes, my expectations were confirmed | Very useful | Certainly can't think of anything Many thanks | |
| Yes | Yes very quickly | Yes very | - | |
| Yes very easy | Yes my question was answered and was really helpful | Extremely | - | |
| Yes it was very easy to use, simply type the question and off you go! | Yes - professionally, thoroughly, and surprisingly quickly providing that i didn't want to pay for it (less than 1 hr) | Absolutely, and will most likely use it again if such need arises. | No. | |
| Yes, very. | Yes, very concisely thank you very much. | Yes, very. | None | |
| YES | YES | YES | NO | |
| Yes | Yes | Very useful and very efficient quick response | - | |
| Very. | Yes. | Yes. | No. | |
| hi,extremely easy | yes promptly | yes | no | |
| yes | yes | definitely | Thanks! Brilliant service, hopefully the advice you gave will help and I will certainly recommend you to others! | |
| yes | yes | very | none | |
| yes and very helpfull | yes | yes as it is a minefield but answer was most understanding | no | |
| Yes, without doubt, for the 3 times I have used it, I have found the answers very useful. | Yes, although I would have liked a bit bit more informaiton on the next steps I need to take. | Extremely!! Thank you!! | It may be helpful to consider the questioners next step and to offer minimal advice. eg, I asked the question that can I apply to the courts as a private citizen, without a solictor for an Order of Sale, the issue i have now is I really dont know how to go about it. | |
| Yes very easy | Yes. I now feel confident I have gone about things the right way. | Yes. it saves time & money. | I would certainly use you again. The comments came back to me quickly & I appreciated the email that told me you had received my question but that you were busy & it might take a little while to reply to. Very happy you were able to reply in the same morning. | |
| yes | yes was contacted today by 3 solicitors | yes very goodvery good keep up the good work | - | |
| very easy | yes | yes very | no, but please can you thank the chap that replied to me. | |
| It was clear and easy to use with great service. | It was and I am completely satisfied with the answer. | It is extremely useful for people who need a question answering regarding a matter in which they are not an expert. | Amazing and brilliant cannot fault or offer any other input. | |
| yes very | yes | yes very | - | |
| yes | yes | yes very | thanks for speedy reply | |
| Yes, very as I am not very good on the computer | Yes it was with the information I was able to give | It was useful but I still need more help and don't quite know what to do next - my husband is telling me not to interfer, but I just want to help and old freind who has no money for legel help or advice stop being bullied into a corner by his own son and daughter. I cannot affoed to pay for legel help for him and my huband would not let me if I could so useful yes | No | |
| Yes exceptionally easy | Yes | Very useful. | Had I asked the question during your office working hours, I feel very confident it would have been answered within minutes. However, my contact with your site was very late at night, but I could not have expected any better response. I would recommend my friends to your site without any hesitation, and thank you very much for your intelligent response. Also, on using your site, you very clearly stated that you could only answer queries once your office was open, therefore I was well aware of that provision, and on opening my emails the very next day, your response was waiting for me. | |
| very easy. | yes thanks | very | - | |
| Yes | Yes, quickly and clearly. Thank you | Yes | No | |
| Yes very | Yes it was very clear and good advice | Yes very | Nope you have a really helpfully site that is easy to use | |
| yes | yes, in an articulate and compassionate manner. | yes | - | |
| yes very | yes very quick | very useful | I will use this site again should I need help | |
| very easy and clear | yes and quite promptly too | very it has put my mind at rest | your doing a good service for people who are being bullied by organisations abusing the law. I found the site easy to use, thanks. | |
| yes | yes thankyou | very | no but thankyou | |
| yes it was easy to use | yes it was answered | yes it was helpful | yes wasnt the right answer i was hoping for | |
| Yes it is very easy to understand. | Partly | Your idea is wonderful. It may be very useful provided it is teamed with good solicitors with good professional skills. | My suggestions for you to find some solicitor who are willing to work with you in London, Nottingham and Luton etc areas and who are capable of speaking in Indian and Bengali Language. | |
| Yes | Yes | It is very useful | - | |
| yes very easy to use and understand | yes my question was answered ......... thank you for youre help | very useful | no not really it's "KIDDIE PROOF" and easy to use | |
| very easy | yes and very quickly | essential | no improvement needed | |
| Superb and very easy | Yes within an hour superb | Very useful | None it's the first time I've used such a service and found it brilliant. | |
| Yes | Yes I am waiting to see what happens. | yes | - | |
| Yes | Yes very promptly | Yes yes yes it should be more advertised | No it very fast & private | |
| Yes | Yes | Yes | Not at the moment. | |
| yes | yes. | Very useful | None | |
| very easy to find and get onto | my question was answered in full and i could understand what i wanted to no thank you very much for your help | very | no | |
| Yes, simple in fact. | Yes. It has put my mind at rest. I had be informed, by a friend who lives in Guernsey, that an Advercate would be needed to make any amendments to an existing will. | Yes | It seems as though all aspects are covered so, I have no sugestions to make at this time. | |
| Yes very easy. | Yes | Yes | Its the first time I have used it and from what I got from it (No changes necessary) | |
| Yes ,very straightforward, minimum of form filling ,just the basic facts required. | Yes , quite promptly too. | Very , I tried something similar which wanted a fee before answering. | Just to say Thank You and hope the site continues to flourish. | |
| Yes | Yes | Yes. Very useful | Thank you for your support it was very useful and I would recommend you to my friends | |
| yes | yes | yes | - | |
| yes | yes | very useful | none it is just right | |
| yes | yes | definitely.it takes the hassle out of trying to find the right person to deal with. | - | |
| Yes | Yes | Yes very much so | No | |
| Yes | Yes, I had done some research on the internet but it was really helpful to have the opinion of a solicitor. | Yes, my question was answered promptly and the advice given was useful. | - | |
| Yes | Yes - very promptly. Thank you | Yes - extremely useful, particularly when there is a relatively simple question which would not justify a visit to a solicitor. | No - this was an easy site to use | |
| Very straightforward | Not entirely as it is quite complex, but was pointing me in the right direction. | Will comment on that at a later date! I hope so. | Not yet. | |
| Yes very easy | Yes very helpful | yes very | Very quick response and very helpful | |
| Very easy to use. | Yes, within a few hours. | Extremely useful. | No suggestion for improvements. Thank you very much for your help. Excellent service. | |
| Yes | Yes | Very | It's fine | |
| Yes | Yes | Yes | Please keep up the good work | |
| very easy to use | yes | very usefull | - | |
| Yes | Yes | Yes, of course it is useful. Here, any person can get solution of any problem. | God bless you. Your answer give me a hope. | |
| very easy | yes | very useful | - | |
| Yes | Yes | Very useful | Just keep up the good work! | |
| very easy | yes my question was answered in full and response was within the hour | the site is very useful and I wish I had know of it 3 years ago when I started a very long painful and expensive divorce suit.. | - | |
| Very easy | Yes,It gave me valuable information. Many thanks to the member of the team that dealt with my question.:) | Extremely, and I will certainly use it again if need be.I will also recommend this service as well. | No suggestions.Just keep doing a job well done. | |
| - | Yes | Very | No. very clear and user friendly | |
| i was really impressed with the service, quick response and the communication prior to my actual response. It made my experience less daunting that i had a positive and definate reply and it set my mind at ease, thank you so very much, i will use this site again and pass on you details to others. | yes my answer was detailed and to the point | very useful, it helped me very much | nothing to add it was easy to use and free free free!!!! | |
| yes it was | yes, thank you | yes, very | none | |
| Never before have I found a site so easy to use and a FREE SERVICE I am so impressed with your service, thank you, thank you for some great advice David Lee | Yes | - | No | |
| Yes, surprisingly very easy to use | Yes, my question was answered promptly and efficiently, and now have new knowledge as to what my next step is regarding my situation. | Yes, this site is very useful, my question was answered promptly. If I need to, I would definitely use this site again. | I can't think of anything to improve the site, as it is basically very easy, no going to different pages, which could be confusing. Just simple details, ask your question then submit, easy as 1 2 3 | |
| Yes | Yes | Yes | - | |
| The site is very easy to use, it's laid out clearly, and is simple. | Yes, and very efficiently, we felt like we had really been listened to.And the answer was professional, and in detail, but not hard to understand. It certainly has taken a load from our minds. We would like to say a huge thank you. | Very useful, we will use this site again, if needed. | - | |
| very easy indeed | yes | yes | does not need improving | |
| Very | Yes - thank you | Yes. | no | |
| very easy to use site, clear and free too - excellent site, excellent service, very fast response. | yes, again excellent help and advice, follow up email with all contact information. Will definately reccomend this site to everyone. Would certainly use again. | The site is useful, very clear and easy for even the most technophobic person (me) | no, it is all excellent already. | |
| I FOUND YOUR SITE VERY EASY TO USE AND VERY HELPFUL. | VERY WELL ANSWERED | VERY USEFUL AS I HAD NOT GOT ANY IDEA | NO I FEEL THAT THE INFORMATION I GAVE YOU WAS ANSWERED VERY WELL AND VERY QUICKLY | |
| Reasonably Easy | Pretty much as well as it could have been without further details provided such as any onward liability for damages resulting from the accident through civil action by the other party or their insurance company. | Potentially very useful | - | |
| Yes | Yes | Very | - | |
| Very easy. | Yes. Clearly and understandable. | Yes. I have kept the website on my favourites. It is just fantastic to be able to ask a question so easily before deciding wether to take any further action. Thank you. | - | |
| Very | Yes fully | Absolutley | No I think it is great | |
| Yes, the site was very easy to use | Yes the question was answered promptly, and was a big help. | Very useful | - | |
| yes | yes | yes | no | |
| Yes, very easy. | Yes. The response to my question was very fast, and the answer was in layman's terms so easy and clear to understand. Can't believe it was free. | Yes. I would reccomend this site to people with solicitor related queries. | No | |
| VERY EASY | yES, BRILLIANT | very usefull | no thanks | |
| Yes, very | Yes and with a solution too | Yes | - | |
| - | yes | yes | - | |
| yes | yes | very useful | no | |
| yes | yes thank you | yes | - | |
| yes very | yes thank you | very useful because you answer straight away and with positive comments | not really | |
| The site was very easy and pleasant to use once you've gone through the simple registration process. | The question was answered promptly and very clearly. Thanks a lot. | The site is obviously very useful to most people. Is it really necessary for the law to use all this jargon? More sites like this are needed for other industries. | The site does not need improving, it's just fine as it is: it ust does the job simply and efficiently. | |
| yes very | yes answered very well | yes very useful way of gathering information to ascertain wether it is worth pursuing issues or not | - | |
| Yes | Yes | Yes | Thank you very good advice | |
| Very easy | Yes - and very pleased with quick response. | Extremely useful - As my daughter is going through a difficult separation having this site gives me a little peace of mind. | No | |
| Yes | Yes, my question was answered straight to the point and has made it easier to go forward with my appeal instead of having to pay someone to confirm what I already knew. | The site was very helpful in giving me advice when everyone else wanted to charge me just to confirm what i already knew. | - | |
| yes, very easy and I got a quick response. | Yes and contact details of the solicitors where shown. | Very useful | No suggestions just a brilliant service |